Ethiopian Airlines to temporarily close ticket offices in Ethiopia

Addis Ababa, March 27, 2020 – As part of COVID-19 containment strategy, Ethiopian Airlines (Ethiopian) will temporarily close all its ticket offices in Ethiopia effective March 30, 2020.

The airline has made all the necessary preparations to continue delivering the services via Ethiopian Mobile App, Website, Chatbot, E-mail, Social Media and Contact Center with enhanced flexibility, choice and value.

The multi-channel platforms enable customers book and pay as well as request for change on booking, 24/7, said the airlines in a statement sent to FBC today.

More than 12 payment options are available for customers through Banks and mobile money platforms.

Customers can also check-in with their mobile devise using Mobile App, Chatbot and Website and use their mobile boarding pass to access all services across all touchpoints, immigration and boarding.

Tewolde Gebremariam, Ethiopian Group CEO, said “We have been implementing the COVID-19 containment strategies in line with the globally recommended guidelines to protect the safety and wellbeing of our customers and employees.

“We have decided to temporary suspend our services at our domestic ticket offices to effectively implement social distancing thereby protect our customers and employees from the risk of infection. We have also waived service charges. Our services will be available in various digital options.”

Meanwhile, airports in Ethiopia will remain open to handle flights which are not canceled.

Source: FBC

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