Ethiopian Airlines, the largest, fastest growing and most profitable airline in Africa, is pleased to announce that it has been voted and won the Passenger Choice Awards for “Best Airline in Africa” for the third time in a row at the APEX 2015 EXPO held on 27 September 2015 at the Oregon Convention Center in Portland.
The Airline Passenger Experience Association is a network of the world’s leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience. APEX encompasses the largest and most comprehensive survey of passengers in 13 languages. It is the most important award in the airline industry since it is the customers themselves, who rate airlines based on their overall experience.
Tewolde GebreMariam, CEO Ethiopian Airlines Group, said, “As an indigenous Pan-African Global Airline, we are honored to be recognized as “Best in Africa” for the third time in a row which once again reaffirms the high quality of the service and the products we offer. Ethiopian is above all a customer-focused airline with global standard service with superior delivery through its hallmark African flavored Ethiopian hospitality. Passenger Choice Award is the most important award in our industry since it is our customers, who rate us by benchmarking our service with others in the industry.
The award will encourage all of us at Ethiopian to double up our efforts in the never ending pursuit of our continuous improvements in customer services both on the ground and in the air. With 91 international and 20 domestic destinations around five continents, operated with one of the youngest fleet in the industry, which is below 5 years average age; we will continue our leadership in the African Aviation industry and connecting mother Africa with its major global trading centers. . I wish to thank our customers for their strong vote of confidence and for all Ethiopian employees who are working hard day-in and day-out all over the world to make Ethiopian airlines lead the African Renaissance in the 21st Century with its motto “The New Spirit of Africa”
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its close to seven decades of operations, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.
Ethiopian commands the lion share of the pan-African passenger and cargo network operating the youngest and most modern fleet to more than 91 international destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as the Boeing 787, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with seven business centers: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past seven years.
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