Ethiopian Airlines Chosen as Worldwide Customer Service Leader
Addis Ababa, Ethiopia -Ã‚Â Ethiopian Airlines, the fastest growing and most customer service driven airline in Africa, was chosen as Service Quality Institute’s Worldwide Customer Service Leader in Istanbul Turkey on 12 October during the awards banquet at the Worldwide Customer Service Conference.
CEO of Ethiopian Airlines, Tewolde Gebremariam received the award.
Also present at the awards ceremony was Murtaza Versi, SQI’s Worldwide Market Strategy Leader who has helped Ethiopian Airlines implement the “3 Year Service Culture Plan” developed by America’s SQI and John Tschohl, President of Service Quality Institute.
John Tschohl, the Global Leader in Customer Service said; “It is exciting to see Ethiopian Airlines create a service culture. They have made significant improvements and are a positive influence in Africa. The leadership and vision by CEO Tewolde Gebremariam has built the first airline in Africa to be really focused on an outstanding customer experience. They have used several of our leading edge customer service programs to drive this exceptional level of customer service.”
Mr. Tschohl, Time Magazine’s Customer Service Guru and Global Leader in Customer Service with representation in over 40 countries said; “It takes leadership and vision to make a commitment to focus on exceptional customer experience like Ethiopian Airlines has done”.
Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its operations in the past close to seven decades, Ethiopian has become one of the continentÃ¢â‚¬â„¢s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion share of the panAfrican passenger and cargo network operating the youngest and most modern fleet to more than 74 international destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as the Boeing 787, Boeing 777-200LR, Boeing 777-200LR Freighter and Bombardier Q-400 with double cabin. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan called Vision 2025 that will see it become the leading aviation group in Africa with seven business centers: Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service. Ethiopian is a multi-award winning airline registering an average growth of 25% in the past seven years.
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